Privacy Policy

Privacy Policy

1. General

This Privacy Policy is provided by Pearl Boulevard Sdn Bhd Registration No: 201301026288 (1056118-U), the Residence Operator for D'Wharf Hotel & Serviced Residence, Port Dickson ("Hotel").

This Privacy Policy describes: how and when we collect your personal information; what that information may be used for; who uses it; when it may be disclosed to other parties; how you can seek access to, and correction of, your details; the control of your personal information; and the communication channel provided for you to contact us.

By visiting the Hotel's website (www.dwharfhotel.com), you are deemed to have read and agree to be bound by this Privacy Policy.

2. Notice

This Privacy Policy serves as a notice pursuant to the Malaysian Personal Data Protection Act 2010. We may vary or update this Privacy Policy from time to time. We will notify you of these changes to our Privacy Policy on our Website. Please check our Website regularly for updates to our Privacy Policy.

3. Information Collection and Use

We may collect and hold personal information/data ("Personal Information") about you or someone else whom you are making a booking for or travelling with ("Third Party"), that is, information that can identify you or such Third Party, including without limitation full name, postal and email address, other contact details, identification details, payment details, booking and travel information, and other information relevant to providing you (or the Third Party) with the services being sought, which we receive from you through our Website, call centre, social media sites, walk-in or distribution channels, including online travel agencies. You agree that you have obtained the consent of such Third Party to provide us with their Personal Information and to view or change their information. You agree to indemnify us in the event we suffer any loss or damage as a result of your failure to comply with the same. You are responsible for ensuring that the Personal Information you provide us is accurate, complete and not misleading, and that such Personal Information is kept up to date. We may collect Personal Information in one or more of the following circumstances or for one or more of the following purposes:

1. to process your booking and for other operational and administrative purposes, including without limitation processing bills and payments, travel notification, and managing your account;
2. to provide you or someone else you know with customer support and services;
3. to undertake various activities that are required by law;
4. for administrative, auditing, tax, SST, operational, marketing, planning, product or service development, troubleshooting and research requirements;
5. to send you information on products and services, and special or promotional offers, newsletters or customer survey forms and questionnaires;
6. as part of a programme you have joined (e.g. loyalty programme) or a purchase you have made;
7. to resolve disputes or enforce our terms and conditions available at our Website (please refer to our Terms & Conditions); and
8. for any purpose made known to you at the time of collection of your Personal Information ("Purposes").

At any time, you may opt out of receiving marketing communications from us by contacting us ("Send us a message"), and we will ensure that your name is removed from our mailing list.

We use general, aggregated information to generate statistics and measure site activity to improve the usefulness of customer visits. Such information does not include Personal Information.

4. Disclosure of Information

We may disclose your information:

1. to our related companies, affiliates, advisors, contractors, vendors or service providers for the purposes of operation and maintenance of our Website or our business, for cross-promotional purposes, and to otherwise provide customer support and services to you;
2. to owners and operators of our franchised hotels, or our business partners and investors;
3. to other third parties with whom we have commercial relationships, for marketing, advertising and related purposes, unless you have indicated that you do not wish for us to disclose your information to such third parties for marketing and advertising purposes;
4. to social media websites; and
5. as required or authorised under law, or provided in co-operation with any governmental authority.

If you fail to provide us with the Personal Information stated in clause 3 above, we may not be able to perform and/or carry out any of the Purposes.

5. Marketing and Promotional Communications

We may use the Personal Information provided to send you information on products and services, and special or promotional offers, newsletters or customer survey forms and questionnaires, unless you have indicated that you do not wish to receive such materials.

6. Security of Your Personal Information

We will take reasonable steps to protect any Personal Information we receive from you via our Website from misuse and loss, and from unauthorised access, modification or disclosure. We may hold your information in either electronic or hard copy form, or retain third parties to hold that information on our behalf. Where required by applicable laws, Personal Information will be destroyed or de-identified when no longer needed.

All information gathered is stored on our secure servers, and all precautions will be taken to ensure that the information you provide is protected against unauthorised or unintended access. However, we cannot be held responsible for unauthorised or unintended access that is beyond our control.

By providing us with Personal Information or using our services or our Website, you consent to the transfer, storage and processing of Personal Information to where our servers, central database and system facilities are located and/or operated, which may be outside your country of domicile or the location from which you access our Website to provide Personal Information.

However, as the Website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us, and you do so at your own risk.

7. Links to Other Websites

Our Website may contain links to websites operated by third parties ("Third Party Websites"). We are not responsible for the privacy practices or the content of Third Party Websites. Third Party Websites are responsible for informing you about their own privacy practices.

8. Access and Correction

You may request access to any Personal Information we hold about you, or any Third Party whose Personal Information you have provided, at any time by contacting us at our Website. Where we hold information that you are entitled to access, we will endeavour to provide you with suitable means of accessing it (e.g. by emailing or mailing it to you), or via "Send us a message" on our Website. If you believe that Personal Information we hold about you is incorrect, incomplete or inaccurate, you may request an amendment. We will consider whether the information requires amendment. If we do not agree that there are grounds for amendment, we will add a note to the Personal Information stating that you disagree with it.

In accordance with the Malaysian Personal Data Protection Act 2010, and to the extent not limited by any other applicable law, we may:

1. charge a fee for processing your request for access or correction to the Personal Information; and
2. refuse to comply with your request for access or correction to the Personal Information, and give you a reason for our refusal.

9. Retention of Personal Information

We will retain your Personal Information for as long as we deem it necessary to provide services to you, comply with applicable laws (including those regarding document retention), resolve disputes with any parties, and otherwise as necessary to allow us to conduct our business. All Personal Information we retain will be subject to this Privacy Policy.

10. Cookies

We use cookies on our Website to:

1. maintain your session and required details when you browse our Website, or during registration or the booking process (session cookie);
2. collect website usage data for statistical/analytics purposes (analytics cookie); and
3. direct you to the correct landing page based on your geo-location (geo-targeting cookie).

You may instruct your browser, by changing its settings, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. Note that our Website will not function properly if cookies are disabled.

11. Contact Us

If you have any questions about our Privacy Policy, or any concerns or a complaint regarding the treatment of your privacy by us under the Malaysian Personal Data Protection Act 2010, please contact us at resvn@dwharfhotel.com or WhatsApp us at +6011-2877 3697.

We may change this policy from time to time. All changes to this policy will be posted in an updated version of the policy on this Website.

12. Miscellaneous

In the event of any inconsistency between the English version and other language versions of this Privacy Policy, the terms of this English version shall prevail.