3. INFORMATION COLLECTION AND USE
We may collect and hold personal information/data (“Personal Information”) about you or someone else whom you are making a booking for or traveling with (“Third Party”), that is, information that can identify you or such Third Party, including without limitation full name, postal and email
address, other contact details, identification details, payment details, booking and travel information, and other information relevant to providing you with the services you and/or the Third Party are, or someone else you know is, seeking., which we receive from you through our Website, call centre, social media sites, walk-in or distribution channels, including online travel agencies. You agree that you have obtained the consent of such Third Party to provide us with their Personal Information and to view or change their information. You agree to indemnify us in the event we suffer any loss or damage as a result of your failure to comply with the same. You are responsible for ensuring that the Personal Information you provide us is accurate, complete and not misleading and that such Personal Information is kept up to date. We may collect Personal Information in one or more of the following circumstances or for one or more of the following purposes:
(i) to process your booking and for other operational and administrative purposes, including without limitation, processing bills and payments, travel notification, manage your account;
(ii) to provide you or someone else you know customer support and services;
(iii) to undertake various activities that are required by law;
(iv) for administrative, auditing, tax, GST, operational, marketing, planning, product or service development, troubleshooting and research requirements;
(v) to send you information on products and services, and special or promotional offers, newsletters or customer survey forms and questionnaires;
(vi) as part of a program you have joined (e.g. loyalty program) or purchase you have made;
(vii) to resolve disputes or enforcement of our terms and conditions available at our Website (Please refer to Terms and Conditions); and
(viii) for any purpose made known to you at the time at the time of collection of your Personal Information (“Purposes”).
At any time, you may opt-out of receiving marketing communications from us by contacting us (Send us a message) and we will ensure that your name is removed from our mailing list.
We use general, aggregated information to generate statistics and measure site activity to improve
the usefulness of customer visits. Such information does not include Personal Information.
4. DISCLOSURE OF INFORMATION
We may disclose your information;
(i) to our related companies, affiliates, advisors, contractors, vendors or service providers for the purposes of operation and maintenance of our Website or our business, for cross-promotional purposes and to otherwise provide customer support and services to you;
(ii) to owners and operators of our franchised hotels or our business partners and investors;
(iii) to other third parties with whom we have commercial relationships, for marketing, advertising and related purposes, unless you have indicated that you do not wish for us to disclose to such third parties for marketing and advertising purposes;
(iv) social media websites; and
(v) as required or authorised under law or provided in co-operation with any governmental authority.
If you fail to provide us with Personal Information stated in paragraph of clause 3 above, we may not be able to perform and/or carry out any of the Purposes.
5. MARKETING AND PROMOTIONAL COMMUNICATIONS
We may use the Personal Information provided to send you information on products and services, and special or promotional offers, newsletters or customer survey forms and questionnaires unless you have indicated that you do not wish to receive such materials.
6. SECURITY OF YOUR PERSONAL INFORMATION
We will take reasonable steps to protect any Personal Information we receive from you via our Website from misuse and loss and from unauthorised access, modification or disclosure. We may hold your information in either electronic or hard copy form or retain third parties to hold that information on our behalf. Where required by applicable laws, Personal Information will be destroyed or de-identified when no longer needed.
All information gathered is stored in our secure servers and all precautions will be taken to ensure that the information you provide is protected against unauthorised or unintended access. However, we cannot be held responsible for unauthorised or unintended access that is beyond our control.
By providing us with Personal Information or using our services or our Website, you consent to the transfer, storage and processing of Personal Information to where our servers, central database and system facilities are located and/or operated, which may be outside your country of domicile or the location where you access our Website to provide Personal Information.
However, as the Website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us and you do so at your own risk.
7. LINKS TO OTHER WEBSITES
Our Website may contain links to websites operated by third parties (“Third Party Websites”). We are not responsible for the privacy practices or the content of Third Party Websites. Third Party Websites are responsible for informing you about their own privacy practices.
8. ACCESS AND CORRECTION
You may request access to any Personal Information we hold about you or any Third Party whose Personal Information you had provided at any time by Contact Us at our Website. Where we hold information that you are entitled to access, we will endeavour to provide you with suitable means
of accessing it (e.g. by emailing or mailing it to you) or by Send Us a Message at our Website. If you believe that Personal Information we hold about you is incorrect, incomplete or inaccurate, then you may request amendment of it. We will consider if the information requires amendment. If
we do not agree that there are grounds for amendment then we will add a note to the Personal Information stating that you disagree with it.
In accordance with the Malaysian Personal Data Protection Act 2010, and to the extent not limited by any other applicable law, we may:
(i) charge a fee for processing your request for access or correction to the Personal Information;
(ii) refuse to comply with your request for access or correction to the Personal Information and give you a reason for our refusal.
9. RETENTION OF PERSONAL INFORMATION
We will retain your personal information for as long as we deem it necessary to provide services to you, comply with applicable laws (including those regarding document retention), resolve disputes with any parties and otherwise as necessary to allow us to conduct our business. All personal information we retain will be subject to this privacy statement.
(i) maintain your session and required details when you browse our Website or during registration or the booking process (session cookie);
(ii) collect website usage data for statistical/analytics purposes (analytics cookie); and
(iii) direct you to the correct landing page based on your geo-location (geo-targeting cookie).
You may instruct your browser, by changing its setting, to stop accepting cookies or to prompt you before accepting a cookie from the websites that you visit. Note that our Website will not function properly if the cookie setting is disabled.
11. CONTACT US
We may change this policy from time to time. All changes to this policy will be posted in an updated version of the policy on this website.